ServiceNow Human Resources Service Delivery (HRSD) Exam Dumps

Last Updated: July 21st, 2024

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Exam Structure

These practice tests consist of more than 190 questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.


The ServiceNow Human Resources Service Delivery (HRSD) exam focuses on validating the skills and knowledge required to implement and configure HR service delivery solutions on the ServiceNow platform. Here are some key areas typically covered in the HRSD exam:

1. **ServiceNow HRSD Fundamentals**: Understanding the basic concepts and functionalities of HR service delivery on the ServiceNow platform, including case management, knowledge management, and employee self-service portals.

2. **ServiceNow HRSD Configuration**: Configuring and customizing HRSD processes and workflows to align with organizational requirements and best practices, such as onboarding, offboarding, and employee lifecycle management.

3. **ServiceNow HRSD Integrations**: Integrating HRSD processes with other ServiceNow modules or third-party HR systems to automate workflows and improve efficiency, such as integrating with payroll systems or talent management platforms.

4. **ServiceNow HRSD Case Management**: Implementing and configuring case management processes to efficiently handle HR-related inquiries, requests, and incidents reported by employees or HR staff.

5. **ServiceNow HRSD Knowledge Management**: Setting up knowledge management processes to capture, organize, and share HR-related knowledge resources for employees and HR staff.

6. **ServiceNow HRSD Employee Self-Service**: Designing and managing employee self-service portals to provide employees with self-service access to HR services, such as submitting time-off requests, updating personal information, and accessing HR policies and documents.

7. **ServiceNow HRSD Reporting and Analytics**: Generating reports and dashboards to monitor key HR metrics, track service levels, and identify areas for improvement in HR service delivery.

8. **ServiceNow HRSD Compliance and Security**: Ensuring compliance with HR regulations and data privacy laws, as well as implementing security measures to protect sensitive HR data.

Preparing for the ServiceNow HRSD exam typically involves studying official ServiceNow documentation, taking training courses specific to HR service delivery, and gaining hands-on experience with the HRSD application on the ServiceNow platform. ServiceNow also provides study materials and practice exams to help candidates prepare for the exam.

Achieving the ServiceNow HRSD certification demonstrates your expertise in implementing and configuring HR service delivery solutions on the ServiceNow platform, which can enhance your career prospects as a ServiceNow HRSD administrator, consultant, or developer.


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