Description
The ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) exam evaluates an individual’s proficiency in implementing and configuring hardware asset management solutions on the ServiceNow platform. Here’s an overview of the key areas typically covered in this certification:
1. **Hardware Asset Management Fundamentals**: Understanding the foundational concepts and principles of hardware asset management, including asset lifecycle management, inventory tracking, and compliance management.
2. **CIS-HAM Configuration and Setup**: Configuring and setting up hardware asset management processes and workflows within the ServiceNow platform to effectively manage hardware assets across the organization.
3. **Asset Discovery and Inventory**: Implementing asset discovery methods and tools to identify and inventory hardware assets within the organization’s IT infrastructure, including servers, desktops, laptops, and mobile devices.
4. **Asset Lifecycle Management**: Managing the lifecycle of hardware assets from procurement to disposal, including requisition, acquisition, deployment, maintenance, and retirement processes.
5. **Asset Tracking and Monitoring**: Tracking and monitoring hardware assets throughout their lifecycle to ensure visibility, accuracy, and compliance with organizational policies and standards.
6. **Hardware Asset Compliance**: Ensuring compliance with regulatory requirements, vendor agreements, and internal policies related to hardware asset management, including license compliance and audit readiness.
7. **Asset Reporting and Analytics**: Generating reports, dashboards, and ad-hoc analyses to monitor hardware asset inventory, utilization, compliance status, and cost savings.
8. **Integration and Automation**: Integrating hardware asset management processes with other ServiceNow modules or third-party systems to automate workflows, improve data accuracy, and enhance operational efficiency.
Preparing for the ServiceNow CIS-HAM exam typically involves studying official ServiceNow documentation, taking training courses specific to hardware asset management, and gaining hands-on experience with the HAM application within the ServiceNow platform. ServiceNow also provides study materials and practice exams to help candidates prepare for the certification exam.
Earning the ServiceNow CIS-HAM certification demonstrates your expertise in implementing and configuring hardware asset management solutions on the ServiceNow platform, which can enhance your career prospects as a ServiceNow HAM administrator, consultant, or developer.
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