Salesforce Communications Cloud Accredited Professional Exam Dumps

Last Updated: July 21st, 2024
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Exam Code:
Salesforce-Communications-Cloud
Exam Name:

Salesforce Communications Cloud Accredited Professional Exam

  • Format: Multiple Choice
  • Number of Questions: 60
  • Time Allotted: 105 Minutes
  • Passing Score: 70%
  • Languages: English
  • Prices: USD 200


Description

Exam Code:
Salesforce-Communications-Cloud
Exam Name:

Salesforce Communications Cloud Accredited Professional Exam

  • Format: Multiple Choice
  • Number of Questions: 60
  • Time Allotted: 105 Minutes
  • Passing Score: 70%
  • Languages: English
  • Prices: USD 200

To prepare for the Salesforce Communications Cloud Accredited Professional Exam, it’s crucial to understand the core components and functionality of Salesforce Communications Cloud (formerly known as Vlocity Communications). Here’s a general guide to help you get started:

Key Topics to Study:

  1. Communications Industry Overview
    • Understand the key challenges and trends in the telecommunications industry.
    • Familiarize yourself with common business processes in telecom, such as customer acquisition, service provisioning, and billing.
  2. Salesforce Communications Cloud Architecture
    • Learn about the architecture and components of Communications Cloud.
    • Understand how Communications Cloud integrates with Salesforce CRM.
  3. Product and Catalog Management
    • Study the functionality of the Product Model, Product Bundling, and Product Configuration.
    • Understand the use of CPQ (Configure, Price, Quote) in Communications Cloud.
  4. Order Management
    • Learn the processes involved in order capture and order management.
    • Study how to configure order decomposition and orchestration.
  5. Contract Management
    • Understand the contract lifecycle within Communications Cloud.
    • Learn about the configuration and management of contract templates.
  6. Service and Subscription Management
    • Study how to manage subscriptions and recurring services.
    • Understand the configuration of usage-based services and subscription billing.
  7. Integration and APIs
    • Familiarize yourself with the integration capabilities of Communications Cloud.
    • Learn about the available APIs and how to use them to extend functionality.
  8. Reporting and Analytics
    • Understand the reporting capabilities within Communications Cloud.
    • Study the available tools for data analysis and reporting.
  9. Practical Configuration and Customization
    • Gain hands-on experience with setting up and configuring Communications Cloud.
    • Learn how to customize the platform to meet specific business requirements.

Study Resources:

  • Salesforce Official Documentation
    • Go through the Salesforce Communications Cloud implementation guides and user manuals.
  • Trailhead Modules
    • Salesforce Trailhead offers modules and trails specific to Communications Cloud that provide practical, hands-on experience.
  • Salesforce Help & Training Portal
    • Utilize the Salesforce Help & Training portal for additional resources, including videos, webinars, and community discussions.
  • Salesforce Community
    • Engage with the Salesforce Community and forums to ask questions and share knowledge with other professionals.
  • Practice Exams
    • If available, take practice exams to familiarize yourself with the format and types of questions you might encounter.

Exam Tips:

  1. Understand the Exam Structure
    • Familiarize yourself with the exam format, including the number of questions, time limits, and passing score.
  2. Focus on Key Areas
    • Pay extra attention to the areas where you feel less confident or have less practical experience.
  3. Hands-On Practice
    • Practical experience is crucial. Spend time working within the Communications Cloud environment.
  4. Join Study Groups
    • Study groups or forums can provide additional insights and help reinforce your understanding.

By thoroughly covering these topics and utilizing the available resources, you’ll be well-prepared for the Salesforce Communications Cloud

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